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Return Policy:

At Archant, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not 100% satisfied with your online purchase, we offer a hassle-free return process. Please carefully read our return policy guidelines below.


Returns for Full Refund:

If you are not completely satisfied with your purchase, you have the option to return any order to us for a full refund. Whether you received a faulty item, experienced shipping damage, or simply changed your mind, we are here to assist you. To be eligible for a full refund, please ensure that the following conditions are met:

The item is returned within 60 days from the date of delivery.

The item is in its original condition, including all original packaging, tags, and accessories.

The item is unused, unaltered, and free from any signs of wear or damage.

The original purchase receipt or order confirmation is provided.


Returns Due to Change of Mind:

If your return is due to change of mind, you must pay a restocking fee and courier the item back to us at your expense. Our current restock fees are as follows:

Restocking Fee for Retail Merchants:

Sink Restocking Fee: $20 or 10% + GST and Shipping (whichever is greater)

Handle Restocking Fee: $9.50 or 10% + GST and Shipping (whichever is greater)

Taps Restocking Fee: $9.50 or 10% + GST and Shipping (whichever is greater)

Restocking Fee for Joiner & Fabricators:

- Sink Restocking Fee: $20 + GST & Shipping

- Handle Restocking Fee: $9.50 + GST & Shipping

- Taps Restocking Fee: $9.50 + GST & Shipping

- Surface Restocking Fee 1-2 Sheets: $150+GST

- Surface Restocking Fee 2+ Sheets: $200+GST

- Cut Wovenpanel is non-returnable


Return Process:

Our Return Process is easy to complete.
Simply, visit ‘My Orders’ and click ‘Return’ to follow through the process with your details. We'll get you a return label to print out, which you can affix to the parcel.
You can choose to get a courier to pick up, arrange a courier yourself or drop it at your local post office. Once submitted your return will be approved by our team and refunded once the goods are received. 


1. Log into your Account

Once logged in, click 'My Orders' and select the order you wish to return by clicking 'Return Items'


2. Process your return Online

Fill out your information and select your delivery details. You can choose to get your item picked up, organize return yourself or arrange your own courier provider to pickup.


3. Print the Return Form and Affix to your parcel

Once processed, we'll send you a return form to affix to your package or specify the Return Authorisation number (i.e. RA####) on the package. Please ensure the package is well packed to prevent any damage. Once we've received the items, we'll process your refund. (Note: if you return your items before 30 days you will be credited and no monetry transaction needs to occur)


Refund Process:

Once we receive and inspect the returned item, we will process your refund within [number of days] days. The refund will be issued in the original form of payment used for the purchase. Please note that shipping charges, if applicable, are non-refundable.


Exclusions:

Please note that certain items may be excluded from our return policy, including but not limited to:

    a) Personalized or customized items.
    b) Product procured in volume for a project.

If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer service team. We are committed to providing you with the best shopping experience possible and will be happy to assist you.

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